Job Posting End Date
McLeod Software is the leading developer and provider of transportation management software to trucking and freight brokerage companies in the United States. We are highly respected within the transportation industry, and are growing again! We believe that investing in people who have a natural desire to learn and grow is one of our greatest competitive advantages. Each person has an opportunity to contribute directly to the Company's growth and success - and we look for individuals who take pride in doing that. McLeod Software is seeking a Business Systems Analyst for our headquarters in Birmingham, AL.
Essential Duties and Responsibilities:
Responsible for all Implementation Services projects, as assigned, from contract hand-off and requirements definition to project planning and implementation
Responsible for both New Business Projects as well as Upgrade Projects
Ensure work with other key team members to build and sustain the client relationship during the project phase
Provide exceptional customer service experiences to our internal and external customers
Monitor and communicate project successes and risks
Maintain project schedules to assure coordination with customer and all teams
Work to ensure appropriate internal staff is involved in escalated service and delivery issues
Prioritize projects and ensure consistency with Company strategies
Provides advisory support and assistance to the customer as needed
Assist customers at annual McLeod Software User’s Conference
Provide education opportunities for McLeod Software
Bachelor degree and/or equivalent work experience
A minimum of 3 (three) years providing customers with software and hardware support
Prior project management experience required
Excellent oral and written communication skills as well as attention to detail
Ability to build relationships and work effectively at all levels of an organization and to interact confidently with executive management
Interested in joining the McLeod team?
McLeod Software is the leading developer and provider of transportation management software to trucking and freight brokerage companies in the United States for over 30 years. Headquartered in Birmingham, AL, McLeod is rapidly growing and are highly respected within the transportation industry. We believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success, and we look for individuals who take pride in their work and in being a member of our team. We count on our employees to take action and to do things that will help us to keep building healthy partnerships with our customers. In fact, over 25% of our employees have stayed with McLeod Software for over ten (10) years.
If you are passionate about technology, committed to doing amazing work and serving customers, then McLeod Software is the company for you! We are looking for professionals with a passion for tackling difficult technical issues and creating compelling solutions.
McLeod Software offers a competitive benefits package and company perks that include:
Casual dress code
Free soft drinks and hot beverages
Generous family medical and dental insurance plans
Company-paid life insurance
Free online training for Cisco, PMP and Technical Certifications
Education Assistance Program
McLeod Software does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are an equal opportunity employer and we participate in E-Verify.
Application Due Date